/* ==========================================================
   WI SUPPORT - FRONTEND
   Clean consolidated stylesheet
   ========================================================== */

.wi-support {
    --wi-primary: #2f9ed8;
    --wi-primary-hover: #278dc5;
    --wi-ink: #18242c;
    --wi-muted: #667580;
    --wi-border: #e2e8ec;
    --wi-soft: #f6f8fa;
    --wi-card: #ffffff;

    max-width: 1120px;
    margin: 0 auto;
    color: var(--wi-ink);
}

.wi-support *,
.wi-support *::before,
.wi-support *::after {
    box-sizing: border-box;
}

.wi-support a {
    text-decoration: none;
}


/* ==========================================================
   PAGE HEADER
   ========================================================== */

.wi-support .wi-page-header {
    margin: 0 0 28px;
}

.wi-support .wi-page-header h1,
.wi-support .wi-ticket-top h1 {
    margin: 6px 0 8px;
    font-size: clamp(2rem, 4vw, 3.2rem);
    line-height: 1.08;
    font-weight: 650;
    letter-spacing: -0.03em;
}

.wi-support .wi-page-header p {
    max-width: 760px;
    margin: 0;
    color: var(--wi-muted);
    font-size: 1.05rem;
}

.wi-support .wi-eyebrow {
    color: var(--wi-primary);
    font-size: .78rem;
    font-weight: 750;
    letter-spacing: .12em;
    text-transform: uppercase;
}

.wi-support .wi-header-row {
    display: flex;
    justify-content: space-between;
    align-items: flex-end;
    gap: 22px;
}


/* ==========================================================
   CARDS
   ========================================================== */

.wi-support .wi-card,
.wi-support .wi-ticket-card,
.wi-support .wi-message {
    background: var(--wi-card);
    border: 1px solid var(--wi-border);
    border-radius: 14px;
    box-shadow: 0 10px 30px rgba(24, 36, 44, .055);
}

.wi-support .wi-card {
    padding: 28px;
}


/* ==========================================================
   FORM LAYOUT
   ========================================================== */

.wi-support .wi-form .control-group {
    margin: 0;
}

.wi-support .wi-form .control-label {
    margin-bottom: 7px;
}

.wi-support .wi-form label {
    font-weight: 650;
    color: #2d3b45;
}

.wi-support .wi-grid {
    display: grid;
    gap: 20px;
}

.wi-support .wi-grid-2 {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.wi-support .wi-mt {
    margin-top: 20px;
}


/* ==========================================================
   TEXT INPUTS / SELECTS
   ========================================================== */

.wi-support .wi-form input[type="text"],
.wi-support .wi-form input[type="email"],
.wi-support .wi-form input[type="tel"],
.wi-support .wi-form input[type="url"],
.wi-support .wi-form input[type="password"],
.wi-support .wi-form select {
    width: 100% !important;
    height: 50px !important;
    min-height: 50px !important;
    padding: 0 14px !important;
    border: 1px solid #d6dde2 !important;
    border-radius: 8px !important;
    background-color: #fff !important;
    color: var(--wi-ink) !important;
    font-size: 15px !important;
    line-height: 48px !important;
    box-sizing: border-box !important;
    transition: border-color .18s ease, box-shadow .18s ease;
}

.wi-support .wi-form select {
    line-height: normal !important;
    padding-right: 40px !important;
}


/* ==========================================================
   TEXTAREAS
   ========================================================== */

.wi-support .wi-form textarea,
.wi-support .wi-reply-card textarea {
    width: 100% !important;
    min-height: 190px !important;
    padding: 14px !important;
    border: 1px solid #d6dde2 !important;
    border-radius: 8px !important;
    background: #fff !important;
    color: var(--wi-ink) !important;
    font-size: 15px !important;
    line-height: 1.55 !important;
    resize: vertical;
    box-sizing: border-box !important;
    transition: border-color .18s ease, box-shadow .18s ease;
}


/* ==========================================================
   FOCUS
   ========================================================== */

.wi-support .wi-form input[type="text"]:focus,
.wi-support .wi-form input[type="email"]:focus,
.wi-support .wi-form input[type="tel"]:focus,
.wi-support .wi-form input[type="url"]:focus,
.wi-support .wi-form input[type="password"]:focus,
.wi-support .wi-form select:focus,
.wi-support .wi-form textarea:focus,
.wi-support .wi-reply-card textarea:focus {
    outline: none !important;
    border-color: var(--wi-primary) !important;
    box-shadow: 0 0 0 3px rgba(47, 158, 216, .13) !important;
}


/* ==========================================================
   ATTACHMENTS
   ========================================================== */

.wi-support .wi-form input[type="file"],
.wi-support .wi-reply-card input[type="file"] {
    display: block !important;
    width: 100% !important;
    height: 50px !important;
    min-height: 50px !important;
    padding: 5px 7px !important;
    margin: 0 !important;
    border: 1px solid #d6dde2 !important;
    border-radius: 8px !important;
    background: #fff !important;
    color: #56636c !important;
    line-height: 38px !important;
    box-sizing: border-box !important;
    overflow: hidden;
}

.wi-support .wi-form input[type="file"]::file-selector-button,
.wi-support .wi-reply-card input[type="file"]::file-selector-button {
    height: 38px;
    margin: 0 14px 0 0;
    padding: 0 16px;
    border: 0;
    border-radius: 6px;
    background: #edf3f6;
    color: #26343c;
    font-family: inherit;
    font-size: 14px;
    font-weight: 650;
    cursor: pointer;
}

.wi-support .wi-form input[type="file"]:hover::file-selector-button,
.wi-support .wi-reply-card input[type="file"]:hover::file-selector-button {
    background: #e2edf2;
}

.wi-support .wi-form .form-text,
.wi-support .wi-form small {
    display: block;
    margin-top: 7px;
    color: var(--wi-muted);
    font-size: 13px;
    line-height: 1.4;
}


/* ==========================================================
   PRIVACY / CONSENT
   Text left - checkbox right
   ========================================================== */

.wi-support .wi-privacy {
    display: block !important;
    margin-top: 20px !important;
    padding: 0 !important;
    background: transparent !important;
    border: 0 !important;
}

.wi-support .wi-privacy .control-group {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: space-between !important;
    gap: 20px !important;
    width: 100% !important;
    min-height: 62px;
    margin: 0 !important;
    padding: 14px 18px !important;
    border: 1px solid var(--wi-border) !important;
    border-radius: 9px !important;
    background: var(--wi-soft) !important;
    box-sizing: border-box !important;
}

.wi-support .wi-privacy .control-label {
    display: block !important;
    order: 1 !important;
    flex: 1 1 auto !important;
    margin: 0 !important;
}

.wi-support .wi-privacy .control-label label {
    display: block !important;
    margin: 0 !important;
    color: #3e4c55 !important;
    font-size: 14px !important;
    font-weight: 450 !important;
    line-height: 1.5 !important;
}

.wi-support .wi-privacy .controls {
    display: flex !important;
    order: 2 !important;
    flex: 0 0 24px !important;
    align-items: center !important;
    justify-content: center !important;
    margin: 0 !important;
}

.wi-support .wi-privacy input[type="checkbox"] {
    appearance: auto !important;
    -webkit-appearance: checkbox !important;
    width: 20px !important;
    height: 20px !important;
    min-width: 20px !important;
    min-height: 20px !important;
    margin: 0 !important;
    padding: 0 !important;
    accent-color: var(--wi-primary);
    cursor: pointer;
}

.wi-support .wi-privacy a {
    color: var(--wi-primary) !important;
    font-weight: 650 !important;
    text-decoration: none !important;
}

.wi-support .wi-privacy a:hover {
    text-decoration: underline !important;
}


/* ==========================================================
   GUEST ACCOUNT NOTICE
   ========================================================== */

.wi-support .wi-account-notice {
    margin: 12px 0 0 !important;
    padding: 13px 16px !important;
    border: 1px solid #b9e6f3 !important;
    border-radius: 8px !important;
    background: #e9f8fc !important;
    color: #276979 !important;
    font-size: 13px !important;
    line-height: 1.5 !important;
}


/* ==========================================================
   ACTION BUTTONS
   ========================================================== */

.wi-support .wi-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
    margin-top: 20px;
}

.wi-support .wi-form .wi-actions {
    padding-top: 20px;
    border-top: 1px solid var(--wi-border);
}

.wi-support .wi-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 48px !important;
    padding: 0 24px !important;
    border: 1px solid transparent;
    border-radius: 8px !important;
    font-size: 15px !important;
    font-weight: 700 !important;
    cursor: pointer;
    transition: transform .15s ease, opacity .15s ease, box-shadow .15s ease, background-color .15s ease, border-color .15s ease;
}

.wi-support .wi-btn:hover {
    transform: translateY(-1px);
    opacity: .94;
}

.wi-support .wi-btn-primary {
    background: var(--wi-primary) !important;
    border-color: var(--wi-primary) !important;
    color: #fff !important;
    box-shadow: 0 7px 18px rgba(47, 158, 216, .22) !important;
}

.wi-support .wi-btn-primary:hover {
    background: var(--wi-primary-hover) !important;
    border-color: var(--wi-primary-hover) !important;
    box-shadow: 0 9px 22px rgba(47, 158, 216, .28) !important;
}

.wi-support .wi-btn-secondary {
    background: #fff !important;
    color: var(--wi-primary) !important;
    border-color: var(--wi-primary) !important;
}

.wi-support .wi-btn-secondary:hover {
    background: var(--wi-primary) !important;
    color: #fff !important;
}


/* ==========================================================
   HONEYPOT
   ========================================================== */

.wi-support .wi-honeypot {
    position: absolute !important;
    left: -10000px !important;
    width: 1px !important;
    height: 1px !important;
    overflow: hidden !important;
}


/* ==========================================================
   TICKET LIST
   ========================================================== */

.wi-support .wi-ticket-list {
    display: grid;
    gap: 12px;
}

.wi-support .wi-ticket-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    padding: 20px 22px;
    color: inherit !important;
    transition: transform .16s ease, border-color .16s ease, box-shadow .16s ease;
}

.wi-support .wi-ticket-card:hover {
    transform: translateY(-2px);
    border-color: color-mix(in srgb, var(--wi-primary) 45%, var(--wi-border));
    box-shadow: 0 14px 34px rgba(24, 36, 44, .1);
}

.wi-support .wi-ticket-card h3 {
    margin: 4px 0 7px;
    font-size: 1.1rem;
}

.wi-support .wi-ticket-number {
    color: var(--wi-primary);
    font-size: .78rem;
    font-weight: 800;
    letter-spacing: .07em;
}

.wi-support .wi-ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 18px;
    color: var(--wi-muted);
    font-size: .9rem;
}

.wi-support .wi-ticket-card-state {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 8px;
    flex-shrink: 0;
}

.wi-support .wi-badge,
.wi-support .wi-priority {
    display: inline-flex;
    align-items: center;
    width: max-content;
    border-radius: 999px;
    padding: 5px 10px;
    font-size: .72rem;
    font-weight: 800;
    letter-spacing: .025em;
}

.wi-support .wi-status-open {
    background: #e8f5ff;
    color: #096899;
}

.wi-support .wi-status-in_progress {
    background: #eef1ff;
    color: #404e9f;
}

.wi-support .wi-status-waiting_customer {
    background: #fff5d9;
    color: #8a6500;
}

.wi-support .wi-status-waiting_support {
    background: #fff0e3;
    color: #9a4e0c;
}

.wi-support .wi-status-resolved {
    background: #e7f7ed;
    color: #237341;
}

.wi-support .wi-status-closed {
    background: #edf0f2;
    color: #56636c;
}

.wi-support .wi-priority {
    background: #f1f3f5;
    color: #59656d;
}

.wi-support .wi-priority-high {
    background: #fff0e3;
    color: #9a4e0c;
}

.wi-support .wi-priority-urgent {
    background: #fdebed;
    color: #a52534;
}

.wi-support .wi-priority-low {
    background: #edf6f4;
    color: #3f7169;
}

.wi-support .wi-empty {
    text-align: center;
    color: var(--wi-muted);
}

.wi-support .wi-empty h3 {
    color: var(--wi-ink);
}

.wi-support .wi-pagination {
    margin-top: 24px;
}


/* ==========================================================
   TICKET VIEW / CONVERSATION
   ========================================================== */

.wi-support .wi-back {
    display: inline-block;
    margin-bottom: 18px;
    color: var(--wi-primary) !important;
    font-weight: 700;
}

.wi-support .wi-ticket-top {
    margin-bottom: 26px;
}

.wi-support .wi-ticket-title-row {
    display: flex;
    justify-content: space-between;
    gap: 28px;
    align-items: flex-start;
    padding-bottom: 24px;
    border-bottom: 1px solid var(--wi-border);
}

.wi-support .wi-conversation {
    display: grid;
    gap: 14px;
}

.wi-support .wi-message {
    padding: 20px 22px;
    overflow: hidden;
}

.wi-support .wi-message-agent {
    border-left: 4px solid var(--wi-primary);
}

.wi-support .wi-message-customer {
    border-left: 4px solid #9aa8b1;
}

.wi-support .wi-message header {
    display: flex;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 12px;
}

.wi-support .wi-message time {
    color: var(--wi-muted);
    font-size: .84rem;
    white-space: nowrap;
}

.wi-support .wi-message-body {
    line-height: 1.68;
    overflow-wrap: anywhere;
}

.wi-support .wi-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 15px;
}

.wi-support .wi-attachments a {
    display: inline-flex;
    gap: 5px;
    align-items: center;
    padding: 7px 10px;
    border-radius: 7px;
    background: var(--wi-soft);
    color: var(--wi-primary) !important;
    font-size: .9rem;
}

.wi-support .wi-reply-card {
    margin-top: 18px;
}

.wi-support .wi-reply-card h2 {
    margin-top: 0;
    font-size: 1.25rem;
}

.wi-support .wi-reply-card input[type="file"] {
    margin: 12px 0 16px !important;
}

.wi-support .wi-closed {
    margin-top: 18px;
    color: var(--wi-muted);
}


/* ==========================================================
   RESPONSIVE
   ========================================================== */

@media (max-width: 760px) {
    .wi-support .wi-grid-2 {
        grid-template-columns: 1fr;
    }

    .wi-support .wi-header-row,
    .wi-support .wi-ticket-title-row,
    .wi-support .wi-ticket-card {
        align-items: stretch;
        flex-direction: column;
    }

    .wi-support .wi-ticket-card-state {
        align-items: flex-start;
        flex-direction: row;
        flex-wrap: wrap;
    }

    .wi-support .wi-card {
        padding: 20px;
    }

    .wi-support .wi-message {
        padding: 17px;
    }

    .wi-support .wi-message header {
        flex-direction: column;
        gap: 4px;
    }

    .wi-support .wi-privacy .control-group {
        align-items: flex-start !important;
    }

    .wi-support .wi-form .wi-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .wi-support .wi-form .wi-btn {
        width: 100%;
    }
}
/* Customer close ticket */

.wi-support .wi-ticket-close-form {
    margin: 6px 0 0;
}

.wi-support .wi-ticket-close-form .wi-btn-danger {
    min-height: 38px !important;
    padding: 0 14px !important;
    background: #fff !important;
    border: 1px solid #d45b66 !important;
    border-radius: 7px !important;
    color: #a52534 !important;
    box-shadow: none !important;
    font-size: 13px !important;
    font-weight: 700 !important;
}

.wi-support .wi-ticket-close-form .wi-btn-danger:hover {
    background: #fdebed !important;
    border-color: #a52534 !important;
    color: #8d1f2c !important;
}